Zoho CRM vs Salesforce
Side-by-side CRM comparison with MCP evidence fields. Wide-intent template for Sales & CRM stacks (inbound + outbound + full-suite).
Zoho CRM
crm
Mid-market CRM in the Zoho suite. Four official pre-built remote MCP servers (Data Insights, Data Operations, Module Customization, Workflow Automation) authenticated via OAuth.
official ✓
oauth
gated
last —
Free and paid editions; see official pricing page. MCP calls consume existing API credits.
Official MCP docs →Salesforce
crm
Enterprise CRM platform. Hosted MCP Servers expose SObject CRUD, custom tools, and product integrations under per-user OAuth with org governance.
official ✓
oauth
gated
last —
Edition and add-on pricing varies; Flex Credits may apply for Hosted MCP usage — see official CRM pricing.
Official MCP docs →| Field | Zoho CRM | Salesforce |
|---|---|---|
| Official MCP server | Yes (vendor docs) | Yes (vendor docs) |
| MCP endpoint | Not published in docs | https://api.salesforce.com/platform/mcp/v1/ |
| Auth | OAuth | OAuth |
| Plan / scope gate | Actions scoped to the user's CRM role; MCP calls count against API credit limits | Hosted MCP intended for Flex Credits customers; servers disabled by default until admin enables |
| Pricing | Free and paid editions; see official pricing page. MCP calls consume existing API credits. | Edition and add-on pricing varies; Flex Credits may apply for Hosted MCP usage — see official CRM pricing. |
| Best for | smbs, mid market, zoho suite | enterprise, complex pipelines |
| Docs checked | 2026-11-05 | 2026-11-05 |
More options: Zoho CRM alternatives · Salesforce alternatives